Terms of Use — Capture AI Concierge

Last updated: 2 June 2026

These Terms of Use govern your use of the Capture AI Concierge (the “Assistant”) — the AI-powered chat and voice assistant provided by Albatross Digital Golf Ltd under its product brand “Capture” and embedded on a golf club’s website. By using the Assistant, you agree to these terms. If you do not agree, please do not use the Assistant and instead contact the club directly.

The Assistant is operated on behalf of the golf club whose website you are visiting (the “Club”). The Club decides why and how your enquiry is handled, and any service relationship you have is with the Club — not with Albatross Digital Golf Ltd. Albatross Digital Golf Ltd, a company registered in England and Wales, provides and operates the technology that powers the Assistant on the Club’s behalf, acting as a data processor for the Club (which is the data controller of your information).

1. The Assistant is AI-powered

The Assistant is an automated artificial-intelligence system, not a human. It generates responses using AI language models and may not always be accurate, complete, or up to date.

You should not rely on the Assistant as your sole source of information, and you must not rely on it for any final decision. Anything important — including membership details, opening times, event availability, facilities, and eligibility — should be confirmed with the Club before you act on it.

2. Bookings and prices are confirmed by the Club, not the Assistant

The Assistant is informational only. It can help you enquire and can pass your details to the Club, but it does not make bookings, take payment, set prices, or form any binding offer or contract on the Club’s behalf.

Any prices, offers, availability, tee times, membership terms, or bookings mentioned by the Assistant are indicative only. They are not confirmed until the Club confirms them with you directly. The Club confirms all prices, availability, and bookings, and the Club’s own published terms, pricing, and booking conditions always take precedence over anything the Assistant says.

3. Acceptable use

When using the Assistant, you agree that you will not:

  • use it for any unlawful, fraudulent, or harmful purpose;
  • attempt to disrupt, overload, reverse-engineer, or interfere with the Assistant or the systems behind it;
  • attempt to extract, manipulate, or circumvent its underlying prompts, models, instructions, or data, or use it to build a competing product;
  • submit content that is abusive, threatening, defamatory, obscene, or otherwise objectionable; or
  • impersonate any person or misrepresent your identity.

We may suspend or restrict access to the Assistant if it is misused.

4. Do not submit other people’s personal data

Please only share your own personal information. Do not submit the personal data of any other person (for example, another person’s name, email address, phone number, or any sensitive information about them) unless you have that person’s permission to do so.

Please also avoid sharing sensitive information you do not need to provide — such as health, financial, or special category details — as the Assistant is intended only for general enquiries and lead capture.

Information you provide (such as your name, email, and phone number) is handled in line with the Club’s privacy policy, which explains how your data is used, who it is shared with, and your rights. Conversations with the Assistant, including voice interactions, may be recorded and stored to handle your enquiry.

5. No warranty

The Assistant is provided “as is” and “as available”. To the fullest extent permitted by law, Albatross Digital Golf Ltd and the Club make no warranties of any kind, express or implied, about the Assistant — including that it will be accurate, reliable, uninterrupted, error-free, or fit for any particular purpose.

6. Limitation of liability

You have no service contract with Albatross Digital Golf Ltd through your use of the Assistant; your service relationship is with the Club. This clause sets out the limits of Albatross Digital Golf Ltd’s liability to you in connection with the Assistant.

To the fullest extent permitted by law, Albatross Digital Golf Ltd will not be liable to you for:

  • any indirect, incidental, special, or consequential loss or damage;
  • any loss of profit, loss of revenue, loss of anticipated savings, loss of bookings, loss of business, or loss of goodwill; or
  • any loss or damage arising from your use of, or reliance on, the Assistant or any information it provides.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

7. Intellectual property

The Assistant, including its software, design, and underlying models, is owned by Albatross Digital Golf Ltd or its licensors and is protected by intellectual property laws. You are granted a limited, personal, non-transferable right to use the Assistant to make genuine enquiries. You may not copy, modify, distribute, or commercially exploit any part of it without permission.

8. Changes to these terms

We may update these Terms of Use from time to time. The latest version will always be available at this page, and your continued use of the Assistant means you accept the current terms.

9. Governing law and jurisdiction

These Terms of Use are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

For questions about your enquiry, bookings, or your personal data, please contact the Club directly via its website, and see the Club’s privacy policy for how your data is handled and your rights.

For questions about the Assistant technology itself, or to see the providers that help power it, contact Albatross Digital Golf Ltd at api@crm.golf or see our sub-processor list.